Wishhealth Inc Privacy Policy
(Effective Date: November 5, 2023)
Who We Are
Wishhealth Inc ("Wishhealth," "we," "our," "us") provides Non-Emergency Medical Transportation (NEMT) services to individuals and organizations, ensuring safe and reliable transportation for healthcare and other essential needs.
Scope of Policy
This Privacy Policy explains how Wishhealth collects, uses, and shares your personal information, including data collected through our services, mobile applications, website, and communication platforms (“Services”). It also outlines your rights and our practices regarding the use of text messaging in compliance with 10DLC regulations.
This Privacy Policy applies to all customers, employees, contractors, and other individuals interacting with Wishhealth's Services.
Information We Collect
We collect the following categories of personal information:
Identifiers:
Name, address, phone number, email address, and unique identifiers such as customer account numbers.
Transportation-Related Information:
Pickup and drop-off locations, appointment times, and transportation schedules.
Health-Related Information:
Medical information required for service coordination, including mobility needs and equipment requirements.
Communication Information:
Data from SMS text messages, including phone numbers, timestamps, and message content.
Financial Information:
Payment details for billing purposes, including account numbers and transaction histories.
Online Activity:
Data collected through cookies or similar technologies when you use our website or mobile applications.
How We Use Your Information
We use your personal information for the following purposes:
To provide and coordinate transportation services.
To communicate with you about your bookings, appointments, or updates via SMS and email.
To comply with legal obligations, such as maintaining accurate billing records.
To enhance service quality through data analytics and customer feedback.
To detect and prevent fraud or unauthorized access to our systems.
SMS Messaging and 10DLC Compliance
Wishhealth uses 10DLC-compliant text messaging to communicate with customers and partners. By providing your phone number, you consent to receiving text messages regarding:
Service Updates:
Confirmations, reminders, and updates about your scheduled transportation.
Emergency Notifications:
Alerts in case of delays, cancellations, or urgent changes to your transportation schedule.
Promotions and Offers:
Optional marketing messages about new services or promotions (only if you opt-in).
Opt-Out Options:
You may opt out of receiving text messages at any time by replying “STOP” to any message. You will receive a confirmation of your opt-out, and no further texts will be sent unless required for essential service updates.
How We Share Your Information
We do not sell your personal information. However, we may share your data in the following situations:
With Service Providers:
To third-party vendors who assist in providing transportation or messaging services on our behalf.
For Legal Compliance:
To law enforcement or government authorities as required by law or to protect our legal rights.
With Your Consent:
For any other purpose you explicitly authorize.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss.
Retention Policy
Wishhealth retains personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request access to the data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your personal data, subject to legal obligations.
To exercise these rights, please contact us using the information below.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Wishhealth Inc
Attn: Privacy Officer
410 Dix Ave
Queensbury, NY 12804
Phone: 518-681-9093 X 2
Email: info@wishhealth.org
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. The “Effective Date” at the top of this policy indicates when the latest changes were made.